Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, subscriptions, and related professional resources offered through columnixry. The services covered include access to materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. It governs transactions made by customers in the United Kingdom and explains how payments are handled, when contracts are formed, and the conditions under which refunds may be granted. The policy covers one-time purchases as well as recurring subscriptions for ongoing access to updated content. It does not apply to physical goods or in-person training sessions.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate where applicable. Customers outside the United Kingdom may see prices converted at the current exchange rate, but the final charge will be processed in GBP. No hidden fees apply to standard purchases, though additional charges may arise for premium add-ons, extended access periods, or customised support requests. Any such extras are clearly shown before payment is authorised. Prices are subject to change, but existing subscriptions remain at the rate agreed upon at the time of purchase.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and bank transfers for larger enterprise purchases. Payment is authorised at the point of checkout using secure third-party processors that comply with UK data protection standards. All card details are encrypted and never stored on our systems. Authorisation confirms that sufficient funds are available. In cases of failed authorisation, the order is not processed and the customer is notified immediately. Security measures follow the requirements of the Payment Card Industry Data Security Standard and relevant UK legislation.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when you receive an order confirmation email after successful payment. This email summarises the purchased course or subscription, access details, and applicable terms. Until this confirmation is sent, no binding agreement exists. For subscriptions, renewal is automatic unless cancelled before the renewal date. Digital access is granted immediately upon confirmation, subject to the cancellation rights outlined below.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, you have a 14-day cooling-off period from the date of purchase during which you may cancel without providing a reason. For digital content, this right ends once you begin downloading or streaming the material. Subscriptions may be cancelled at any time, with access continuing until the end of the paid period. To exercise cancellation rights, contact us via the details on our Contacts page. No penalty applies for cancellations within the statutory period.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations within the 14-day period if no substantial content has been accessed. Once significant portions of a course have been viewed or downloaded, the right to a refund is lost. Non-refundable items include completed workshops, customised materials, and promotional bundles where access has begun. Partial refunds may be considered for technical faults on our side that prevent access for an extended period.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] or use the contact form on our Contacts page. Include your order number, the date of purchase, and a brief explanation. We aim to acknowledge requests within two working days. Provide proof of purchase and details of any access issues experienced. Requests must be made within the applicable time limits to be considered.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each request is reviewed individually. We assess whether content has been accessed and whether the request falls within policy terms. You will receive written notification of approval or rejection within ten working days. If rejected, the reasons will be explained clearly. Approved refunds are processed without further action on your part.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Credit or debit card refunds typically appear within five to ten working days, while PayPal refunds are usually faster. Bank transfers may take up to fourteen days depending on your provider. We notify you once the refund has been initiated. Delays beyond these times should be reported to [email protected].
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital courses are non-returnable once streaming or download begins. Subscriptions renew automatically but can be cancelled to prevent future charges. Promotional offers are subject to the same 14-day rules unless the offer explicitly states otherwise. If a subscription is cancelled mid-term, no prorated refund is provided unless required by law or due to our error.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity results in immediate account suspension and reporting to relevant authorities where necessary. Customers should contact 01494 671234 for urgent payment issues.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be limited by contract. If you believe a term conflicts with your legal entitlements, those legal rights take precedence. Complaints may also be directed to the relevant ombudsman or trading standards authority.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, use the contact form on our Contacts page or email [email protected]. We may update this policy to reflect legal changes or service updates. The current version is always available on our website, and material changes will be notified to active subscribers. This version was last updated on 23 September 2026.